Please read these terms and conditions which apply to the provision of my professional services. By booking my services, you are agreeing to the following terms and conditions:

CONTACT BETWEEN SESSIONS

Any contact between sessions will be by telephone, text or email during office hours only (Tuesday-Saturday 09:00-18:00) Any messages received outside of these hours will be dealt with the next working day, when possible.

MEDICAL OR PSYCHOLOGICAL CONDITIONS

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

BESPOKE RECORDINGS

Audio recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

​PAYMENT

If you have arranged for a payment plan, you understand your invoices will be sent out as per your agreement. For any cancellation, you are welcome to reschedule your session within the time frame agreed at the point of cancellation.  All payments must be made as per the agreement. Please be aware, your sessions will be confirmed once your payment has been made. 

1. Where I am compelled by a court of law

2. Where the information is of a nature that confidentiality cannot be maintained, for example:

•    The possibility of harm to yourself or others exists

•    In cases of fraud or crime

•    When minors (under 18 years old) are involved

3. Where a referring GP or other healthcare professional requires a report. A copy of  the report will be available on request.

Who we are and how we process your personal data

CamilleRhodesTherapy complies with the obligations under the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes

• To deliver the services that clients have requested;
• To contact those clients as necessary in accordance with the services they have requested;
• To maintain our own accounts and records.
• In a secure payment system through SumUp, where my own funds and data are held.
• 17Hats is a secure business management system operating alongside my website(Godaddy) and emails(Office365) to run the business.

Individual client data will never be passed to a third party without the express consent of the respective client, always provided that such confidentiality is neither inconsistent with the therapist’s own safety nor that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement.

In accordance with my need to maintain the possibility of access to client data as a result of returning clients or those who may wish to lodge a complaint in respect of our professional services to either our professional body or our insurers.

The client has given clear consent for us to process their personal data for a specific purpose. Further, the processing is necessary for both my client’s and my own legitimate interests.

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

• The right to request a copy of your personal data which CamilleRhodesTherapy holds about you;
• The right to request that CamilleRhodesTherapy corrects any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary for CamilleRhodesTherapy to retain such data;
• The right to withdraw your consent to the processing at any time;
• The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [N.B. This only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means].
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to the processing of personal data, (where applicable) [N.B. This only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]
• The right to lodge a complaint with the Information Commissioners Office. (See below).

Complaints Notice

The client has the right to complain to the Independent Commissioner’s Office (ICO) if they think there is a problem with the way we are handling their data see //ico.org.uk/concerns/handling/).

Google Analytics  Privacy Policy – Privacy & Terms – Google 

Like millions of other websites, we use Google Analytics. Analytics is a piece of software that grabs data about our visitors (you). It’s something like an advanced server log.

What does Google Analytics record?

• What website you came from to get here.
• How long you stay for.
• What kind of computer you’re using.
• And quite a bit more.

What do we do with your data?

The tracking information allows us to better understand the kind of people who come to our site and what content they’re reading. This allows us to make better decisions about design and writing. Occasionally, we will compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this type of reporting. All of our activity falls within the bounds of the Google Analytics Terms of Service.

Want to opt out of tracking?

You can also opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software.